Centre Policies
All current policies and procedures for Ark Education (National Centre No. 13356). Documents are available to download as PDF.
Data Protection Policy
How we collect, store and handle personal data in line with UK GDPR.
Safeguarding Policy
Our commitment to the safety and welfare of all candidates, particularly young people and vulnerable adults.
Complaints Procedure
How to raise a concern or formal complaint and how we will respond.
Behaviour Policy
Standards of conduct expected from all candidates on centre premises and during examinations.
Malpractice & Sanctions Statement
Our approach to exam malpractice, irregularities and the sanctions applied in line with JCQ regulations.
Sales Terms and Conditions
The terms governing exam entry — registration, payment and refunds, candidate responsibilities, conduct and liability.
Zero Tolerance Policy
Our position on discrimination, harassment and unacceptable behaviour at the centre.